Add Domain to RackSpace

  1. Log into RackSpace Control Panel
  2. Click Domains
  3. Click Add Domain
  4. Type in the domain.  Check off "I own this domain"
  5. Check off RackSpace Email
  6. Check off Basic
  7. Click Save


  1. Click Sender Authentication (DKIM)
  2. Click on the domain you're setting up
  3. Click Enable DKIM
  4. Copy the record and add it to the domain's DNS (see DNS Setup below)
  5. Click Verify.  Verification can take 15-30 minutes.  If verification fails after waiting an hour, alert the PM immediately for assistance.

DNS Setup

Configure DNS to send and receive email

  1. Log in to the control panel for your domain DNS host. If you host your DNS with Rackspace Cloud Office please see Edit DNS in the Cloud Office control panel.

  2. Set the DNS entries to the values shown in the following table. Ensure that no other MX record entries exist or you will experience complications with your email. For more information, see Add or edit entries for your DNS host.

  3. HostnameDestinationPriorityTTL
    MX@ or left blankmx1.emailsrvr.com103600 seconds or lowest allowed
    MX@ or left blankmx2.emailsrvr.com203600 seconds or lowest allowed
    TXT@ or left blankv=spf1 -allNA3600 seconds or lowest allowed
    DKIM Record: Visit RackSpace Portal : Domains > Sender Authentication (DKIM) to retrieve the settings for the DKIM record3600 seconds or lowest allowed
    CNAMEautodiscoverautodiscover.emailsrvr.comNA3600 seconds or lowest allowed
  4. If we are setting up DKIM, please enter the DKIM record from the steps in the DKIM section.
  5. Update website cPanel to reflect an external mailbox provider (DNS Zone Setup in cPanel)
  6. Save your changes.